Terms & Conditions

Thank you for buying your new gear at Fuzz n’ Buzz! On this page, you can read the terms and conditions that apply to your purchase. Read them to know your rights. If you have any questions during or after the purchase, feel free to contact us at fuzz@fuzznbuzzguitars.com

I. General Information

These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Fuzz n’ Buzz – Guitars & Gear (“us”, “we” or “Fuzz n’ Buzz”) on www.fuzznbuzzguitars.com (the “Website”). These terms and conditions do not apply to any other website under the Fuzz n’ Buzz – Guitars & Gear brand or to any order placed outside www.fuzznbuzzguitars.com

Fuzz n’ Buzz – Guitars & Gear is a registered trademark of:
Ana Oliveira
Rua General Torres 1162D 3 Piso (Coworking 4400), 4400-164
Vila Nova de Gaia
E-mail: buzz@fuzznbuzzguitars.com
Registered VAT nr. PT227355857

By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data in accordance with our Privacy Policy (which you find on the Website). We sell products to multiple jurisdictions and these General Conditions are meant to be global. Still, depending on the jurisdiction in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights if such laws provide greater rights for you than set out here.

II. Orders

When you receive an order confirmation from Fuzz n’ Buzz it means your purchase order is accepted and that a purchase agreement is entered into. We encourage you to save the order confirmation for any future contact with us. We may deny a purchase order for various reasons, for example, if you provide incorrect personal data and/or have a record for non-payment of debt. You may withdraw your order until it has been confirmed. In this case, we will refund any payment that you have made for the order. We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if these are available. Please note that all products ordered remain on our property until we have received full payment for them.

III. Customer data & Customer privacy

On the website, Fuzz n’ Buzz uses cookies to collect information that will help us improve your and other customers’ experience. We are committed to assuring your privacy, and the data collected will not be used for activities other than those authorized by you. Still, please remember that you are responsible for the personal data that you provide us. Please confirm that the data associated with your purchase is correct and complete. Also, we ask you to remember that you are responsible for all purchases made with your login details. So, make sure that you keep the login details secret and that no unauthorized persons have access to them. If you suspect that an unauthorized person has obtained access to your login details, please inform us via email – buzz@fuzznbuzzguitars.com.

IV. Prices, fees, etc.

The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT. Local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on your country of residence. These charges are at your expense and will not be refunded by Fuzz n’ Buzz. Except for special offers or campaigns, shipping fees are not included in the prices presented on the website.

V. Special offers

Special offers provided by Fuzz n’ Buzz may in particular include:
a) special prices – i.e. lowering prices of all products or products from a selected category during the period of validity of such special offer;
b) special offers on shipping fees – special discounts in part or in full shipping fees for goods sold by Fuzz n’ Buzz during the period of validity of such special offer;
c) special gifts – gifts provided by Fuzz n’ Buzz after purchasing products from a selected category or products of a particular value.

Please notice that these special offers only have the validity of the period indicated on them or until the specific products are sold out. Special offers and campaigns can also be cancelled by Fuzz n’ Buzz at any time, and if we do so these General Conditions will apply without amendments.

VI. Shipping & Handling

Products in stock are normally delivered within the number of working days shown on the Website. In case of any delay, Fuzz n’ Buzz will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and if the delay is not due to you. Please notice that if the delay is due to incorrect information provided by you, Fuzz n’ Buzz will not be responsible. Orders from outside the EU may be inspected by your country’s Customs Office and your order’s tracking information won’t be updated during the inspection period. Fuzz n’ Buzz takes no responsibility for the eventual delays that this inspection may cause, and we won’t be able to provide you with any information regarding this process. Depending on the delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the delivery notification. If you miss to pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. Fuzz n’ Buzz may also cancel the order if the delivery is not picked up in time. Find more information regarding these matters on Shipping and Handling.

The shipping costs take into account the geographical area in which the order must be delivered, as well as its weight and volume.
Special conditions apply as follows.
Portugal (Continental): if your order subtotal equals or is greater than 75€, you will be exempt from paying the shipping costs. Otherwise, Fuzz n’ Buzz will charge you a shipping cost of 10€ (VAT Included) per order.
For other EU countries, and when payment is made by bank transfer, the shipping costs are offered if your order subtotal equals or is greater than 150€. Otherwise, Fuzz n’Buzz will charge you a shipping cost of 20€ (VAT Included) per order.

VII. Returns

EU customers can withdraw an order within 14 days from the day that they received the ordered products. You must inform us by sending a withdrawal notification by e-mail (buzz@fuzznbuzzguitars.com). This email must contain your name, address, e-mail address, the order number, the reason for withdrawal and a specification of which products the withdrawal relates to. You are then obliged to return the withdrawn products to us within 14 days from the date of the withdrawal notification. This process is at your expense.

You are responsible for the condition of the products during the shipment back to us. Fuzz n’ Buzz recommends that any returns are sent well packaged, insured, in good condition and in their original box and/or packaging. When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn. The shipping costs are always of your responsibility and are not refundable. In cases of free shipping, they will be deducted from the credit value.  

You will not get a refund for extra costs due in case you have opted for express delivery or similar. The return shipping expense is yours. Please notice that Fuzz n’ Buzz will deduct any depreciation in the value of the products if such depreciation is due to mishandling.

Fuzz n’ Buzz will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. The payment may be delayed until the withdrawn products are received. The refund will be paid by bank transfer or Stripe depending on the payment method you chose during your purchase.

Fuzz n’ Buzz stresses that withdrawal does not apply to:

  • goods that have been manufactured in accordance with your specifications or which otherwise are clearly personalized;
  • sealed goods which, for reasons of health protection and hygiene conditions, are not suitable for return if the seal has been removed after delivery.

VIII. Warranty & Complaints

All the products sold at www.fuzznbuzzguitars.com are new and offer their manufacturer’s warranty. These products (with exception of tubes and other consumables, for example, batteries, strings, picks, etc. ) are covered by the general guarantee law DL no. 67/2003, of April 08. These warranties cover only original manufacturing defects and not faults arising due to any individual changes of the function and/or appearance of the products, such as rebuilding, upgrading or other configuration of the products. Mechanical damage to the finishing, rubber/plastic parts, knobs, switches, pots, covers and sockets are not covered by any manufacturer warranty. Damages related to lightning and system connecting to inadequate power supply, especially with reverse polarity and/or inadequate level of tension, are not covered by any manufacturer warranty.

IX. Limitation of Liability

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances Fuzz n’ Buzz is liable for indirect damages such as loss of earnings etc.

Limitation of Liability
Our website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. Therefore trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.

X. Website

Fuzz n’ Buzz reserves the right to make any changes it deems necessary to the content of the www.fuzznbuzzguitars.com website, particularly concerning information about the goods sold, the conditions of sale and the privacy policy. Prices and specifications may be subject to change without notice.
We reserve ourselves for any image or typographical errors on the website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. The photos shown are for illustration purposes and may not correspond to the settings described.

XI. Changes to the General Conditions

Fuzz n’ Buzz may make changes to the General Conditions at any time. The updated versions will be made available on the www.fuzznbuzzguitars.com website and they will enter into force once you have accepted them – whether when browsing the Website or when purchasing a new product.

XII. Litigation

In the event of a dispute, the consumer can turn to a Consumer Alternative Dispute Resolution Body. The European Union has created a website to support consumers in filing complaints about any dispute in which they are involved. In this context, Fuzz n’ Buzz provides all the information so that you can exercise your right to complain to an official third party and impartial to the process, (“Dispute Resolution Body”) that will help you resolve the dispute in question. Thus, if you were dissatisfied with the purchase of a good or service on our website, or with the solution we presented to resolve the situation, you can access this official site https://webgate.ec.europa.eu/odr/main/?event=main.home.show and expose your dispute.